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General Info

 

PHONE (423)337-0405
24 HR. FAX (423)337-3793

Our order desk is available to serve you from 10:00 a.m. to 6:00 p.m. Eastern Standard time, Monday thru Friday. For faster service, please have your credit card available and order blank filled out completely. You may fax orders anytime - 7 days a week, 24 hours a day.

bulletAll orders are payable in advance. Production will not begin until payment has been received. Payment may be made by company or personal check, certified check, money order, Visa, MasterCard, American Express or Discover Card.
bulletPrices do not include sales tax and shipping.
bullet3/8" white border on all signs with colored backgrounds (reverse cut) except yellow plastic. Signs cannot be printed to end of board.

COMPUTER GENERATED ART WORK
If you want to e-mail us a photo, save file as .bmp. PC FORMAT ONLY for all files sent to us.
If you want to send us artwork from your computer, export file as .eps - compatability Adobe Illustrator 6.0
If you are using Graphix Advantage, send file as .plt version 6.0
Please send in Camera Ready Artwork, if any of the above are not possible.
*** Attach all files to your e-mail, Fax hardcopy or mail all disks, photos and printouts to us.

MAIL ORDERS
Fill out order blank completely. Add total order and mail with payment. You may call us for exact freight amount. You may send a check, money order or use your charge card. Shipping and handling charges will automatically be added to charge card orders. 

SHIPPING
Stocked items are normally shipped within 48 hours.  Custom printed items within 10 working days.  There is a $25.00 charge for rush shipments.  Fast delivery via United Parcel Service, F.O.B. Sweetwater.

NEW ORDERS
If you would like to duplicate a sign you have, send us a sign and we will replace it with a new one at no extra cost.  Or you may send us a pencil sketch for a proposed new sign or let our layout department draw up a design for your sign.  We will fax you a layout for your approval.

We do not have camera facilities, all of our layout work is done on computer.  If you have camera-ready art work (sized no larger than 8" x 11") you can send it to us.  We will scan it into the computer and replace the letters with type from our computer library.  We do not have every letter style available; therefore, it may be necessary to replace some of the type with something close to what you have.  You can send your layout to us on a PC formatted disk saved as .eps file-compatibility Adobe Illustrator 6.0.  Call us for help in saving your files to a format that we can read. 

PRODUCTION TIME
Normally 5-14 working days. See individual items for exact time. If a proof is needed, production time begins after proof has been approved. Fast delivery via United Parcel Service, F.O.B. Sweetwater. Large orders shipped by truck line.

COLOR MIXING
There is a minimum paint mixing charge of $50.00 for special colors. There may be a delay in production because the color must be sent to paint factory for mixing. We cannot guarantee a perfect color match; however, we can usually provide a satisfactory color match of PMS colors.

POLITICAL NOTICE 
State laws vary with regard to notices which must be printed and identification of those responsible for purchasing political advertising. Be sure to submit the correct copy to meet these identification requirements.

EXCESSIVE OR DIFFICULT COPY
Letter styles not in our computer, difficult logos, or excessive copy will require a special price quote. There is a minimum charge of $50.00 (one time charge).

HALFTONES
Send glossy black and white photo - 8" x 10" or 5" x 7". There is a $35.00 charge to put photo on signs. Photo will be printed in black unless otherwise specified.

UNDERRUNS
Due to the difficulty of manufacturing to exact quantity requirements without sacrificing quality, a shipment of 10% under the quantity ordered will constitute a complete order. A refund check will be sent to you for shortage.

CANCELLATIONS
There will be no cancellation charge if the order is cancelled before the job is started. Otherwise there will be a charge depending on stage of production. An order cannot be cancelled if it has been produced.

NOTICE
Prices in this catalog supercede all previous catalogs. These prices are subject to change without notice. We reserve the right to correct typographical errors.

STANDARD INK COLORS

1. Black 6. Red 10. Peacock Blue
2. White 7. Scarlet 11. Ultra Blue
3. Med. Yellow 8. Emerald Green 12. Brown
4. Primrose Yellow 9. Dark Green 13. Purple
5. Orange